Our 14-Day Return Policy

We want you to be completely satisfied with your purchase from Sofia Romano. If for any reason you're not happy with your item, we offer a 14-day return policy. This means you have 14 days after receiving your item to request a return. We will process all returns and refunds within 5 business days once we receive your returned item.

How to Initiate a Return

CLICK HERE to start the refunding process

Eligibility for Returns

To be eligible for a return, please ensure that:

• Condition: The item is in the same condition that you received it, unworn or unused, with all tags attached (tags must not be removed), and in its original packaging.
• Proof of Purchase: You include the receipt or proof of purchase with your return.

Return Shipping Costs

• Customer Responsibility: Unless the product has a quality issue (defective or damaged), you are responsible for the return shipping costs.
• International Returns: Please note that we are an international seller with warehouses based in Hong Kong and Mainland China. Return shipping may incur higher costs and longer transit times.
• Customs and Duties: Any customs duties or taxes incurred during the return process are the responsibility of the customer.

Damages and Issues

We strive for excellence, but if there's a problem with your order:

• Defective or Damaged Items: Inspect your order upon receipt. If the item is defective or damaged, please contact us immediately so we can make it right.
• Incorrect Items: If you receive the wrong item, let us know promptly to resolve the issue.

In cases of defects, damages, or incorrect items, we will cover the return shipping costs.

Exchanges

If you wish to exchange an item:

• The fastest way is to initiate a return for the original item following the steps above.
• Once the return is accepted, you can make a separate purchase for the new item.

Non-Returnable Items

Please note that certain items cannot be returned:

• Sale or clearance items
• Free gifts or promotional items
• Gift cards
• Personalized or custom-made items
• Intimate or sanitary goods for health and hygiene reasons

Refunds

Once we receive and inspect your return, we will notify you of the approval status:

• Approved Refunds: We will process the refund to your original payment method. Please allow up to 5 business days for the refund to appear in your account.
• Processing Time: Remember that your bank or credit card company may take additional time to process and post the refund.

Delays and Updates

Due to limited staffing for the health and safety of our team, there may be slight delays:

• Processing Time: We aim to process all returns and refunds within 5 business days.
• Delays: If it has been longer than two weeks since you returned your item, please contact us at contact@sofia-romano.com

Additional Information

• Return Address: Please do not send your return to the address on your original package. We will provide the correct return address when you contact us.
• Unauthorized Sellers: Sofia Romano has not authorized any third parties for business purposes. Purchases made through unauthorized sellers are not covered by our warranty or return policy.
• Customer Satisfaction: We highly recommend reviewing product information and size charts carefully before purchasing to ensure you select the correct item. Your satisfaction is our priority.

Contact Us

We're here to assist you with any questions or concerns:

• Email: contact@sofia-romano.com
• Live Chat: Available on our website during business hours

Thank you for shopping with Sofia Romano. We appreciate your understanding and look forward to serving you again.